Welcome to The Vastraa Store by Mahi. By accessing or using our website, services, and products, you agree to be bound by the following Terms and Conditions. Please read these carefully before using our services. These Terms and Conditions govern your access and usage of our website (www.vastraa.store) and all related services, including orders, shipping, exchanges, and other interactions you may have with The Vastraa Store by Mahi.
General Terms
The Vastraa Store by Mahi provides women’s clothing, including premium and high-quality products, which are carefully curated and sold through our online platform. By using our website, you agree to comply with these Terms and Conditions as well as all applicable laws and regulations. You also agree that you are at least 18 years old or have permission from a parent or guardian to use the site if you are under 18.
We reserve the right to modify these Terms and Conditions at any time, and any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically to stay informed of updates. Continued use of our website following the posting of any changes means that you accept and agree to the modified terms.
Orders and Purchases
When placing an order with The Vastraa Store by Mahi, you agree that all the information you provide is accurate, current, and complete. We reserve the right to refuse or cancel any order at our discretion. Reasons for refusing an order may include but are not limited to: product unavailability, pricing errors, suspicion of fraudulent activity, or inaccurate personal or payment information.
Once you place an order, you will receive an email confirmation. If there are any issues with your order, we will notify you as soon as possible. All orders are subject to product availability. In case a product is out of stock or unavailable after you have placed an order, we will inform you, and you will have the option to choose an alternative product or receive store credit. Please note that we do not provide refunds for any orders, as mentioned in our Return and Exchange Policy.
Pricing
The prices listed on our website are in Indian Rupees (INR) and include all applicable taxes. We reserve the right to change prices without prior notice. Any such price changes will be effective immediately upon being published on our website. While we strive to ensure the accuracy of product pricing, errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price, even if the order has been confirmed. In such cases, we will notify you and provide alternative options, including choosing a product at the correct price or store credit for future purchases.
Payment Terms
We accept multiple payment methods, including credit cards, debit cards, UPI, and net banking. All payments must be made at the time of purchase, and the total amount will be charged to the payment method you select. If the payment fails or is declined, the order will not be processed.
Your payment information is secure with us. We use industry-standard encryption technology to ensure the safety and confidentiality of your payment data. However, you are responsible for safeguarding your account credentials and should not share this information with others.
Shipping and Delivery
Once your order is confirmed and payment is successful, we will process the shipment of your products. The Vastraa Store by Mahi offers free delivery across India for all orders. Our standard shipping time is between 5-7 business days, depending on the delivery location. For certain remote areas, delivery may take a few extra days.
We are not responsible for any delays caused by natural disasters, strikes, or circumstances beyond our control. We will, however, make every effort to ensure timely delivery of your products. You will receive an email with the tracking information once your order has been shipped.
Please provide accurate and complete shipping information when placing an order. The Vastraa Store by Mahi is not responsible for delays or delivery failures caused by incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at your own expense.
Return and Exchange Policy
At The Vastraa Store by Mahi, we do not offer refunds for any products purchased through our website. However, we do provide an exchange policy for items that meet our return criteria. Customers may request an exchange for eligible products within 10 days of receiving the order. Products that are returned must be in their original condition—unworn, unwashed, and with all tags and packaging intact.
To initiate an exchange, please contact us at vastraastudio@gmail.com or call +91 91233 51807 with your order number and details of the exchange request. Once we receive the product and verify its condition, we will process the exchange. Shipping charges for exchanges must be covered by the customer.
Products not eligible for exchange include undergarments, accessories, and items purchased on sale or marked as “final sale.” For more details, please refer to our Return and Exchange Policy.
Intellectual Property
All content on The Vastraa Store by Mahi, including but not limited to text, images, designs, logos, and graphics, is the property of The Vastraa Store by Mahi or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or modify any content without our express written permission.
The trademarks, logos, and service marks displayed on our website are the registered and unregistered marks of The Vastraa Store by Mahi. You are not authorized to use these trademarks without our prior written consent.
User Accounts
By creating an account on our website, you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your account details and password, and you agree to accept responsibility for all activities that occur under your account.
The Vastraa Store by Mahi reserves the right to terminate accounts, refuse service, or cancel orders at our discretion. If you suspect unauthorized use of your account, please contact us immediately at vastraastudio@gmail.com or call +91 91233 51807.
Limitation of Liability
While we strive to provide accurate and timely information on our website, we do not guarantee that the content is error-free or that access to the website will be uninterrupted. The Vastraa Store by Mahi is not liable for any damages resulting from the use or inability to use our website or services, including but not limited to direct, indirect, incidental, or consequential damages.
In the event of any issue with the product or service you receive, our liability will be limited to the value of the product in question. We are not responsible for any damages caused by misuse, incorrect installation, or failure to follow product instructions.
Indemnification
You agree to indemnify and hold harmless The Vastraa Store by Mahi, its employees, directors, and affiliates, from any claims, damages, or expenses arising from your use of our website, violation of these Terms and Conditions, or infringement of any intellectual property or third-party rights.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.
Contact Information
If you have any questions or need further assistance regarding these Terms and Conditions, please contact us:
- Email: vastraastudio@gmail.com
- Phone: +91 91233 51807
- Physical Address:
48A, Ground Floor Park Street (Suruchi Saree Building),
Opposite- Poddar Point, Kolkata, West Bengal, 700016
Thank you for choosing The Vastraa Store by Mahi. We look forward to providing you with the best in premium women’s clothing and an excellent shopping experience.