At The Vastraa Store by Mahi, we are fully committed to protecting the privacy and personal information of our customers. We understand the importance of safeguarding your data and take this responsibility seriously. This Privacy Policy outlines how we collect, use, and protect the personal information you share with us when using our website, placing orders, or contacting our customer service team. By shopping with us, you agree to the terms outlined in this policy. If you have any concerns or questions regarding our privacy practices, please feel free to contact us via email at vastraastudio@gmail.com or by phone at +91 91233 51807.
Information We Collect
When you shop with The Vastraa Store by Mahi, we collect certain information to process your orders and provide a seamless shopping experience. The information we collect includes:
- Personal Information: This may include your name, email address, billing and shipping addresses, phone number, and payment information. We collect this information when you place an order, create an account, or contact our customer support team.
- Order Information: Details related to the products you purchase, order history, and payment methods. We collect this information to process your orders, track deliveries, and provide customer service when needed.
- Website Usage Data: We may also collect non-personal information about how you interact with our website, including your browsing activity, IP address, and the device you are using. This data helps us understand how our website is used and enables us to improve the user experience.
- Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our site. They allow us to remember your preferences, store items in your shopping cart, and analyze site traffic. You can manage cookie preferences through your browser settings, but disabling cookies may limit your ability to fully use our site.
How We Use Your Information
The personal information you provide to The Vastraa Store by Mahi is used for the following purposes:
- Order Processing: To process and fulfill your orders, communicate order updates, and manage delivery.
- Customer Support: To assist with customer service inquiries, including answering questions, handling returns or exchanges, and resolving any issues you may have.
- Marketing Communications: If you have opted in to receive marketing communications, we may send you information about new products, promotions, and special offers. You can unsubscribe from these communications at any time by following the instructions in the email or by contacting us directly.
- Website Improvement: To improve the functionality and user experience of our website, we analyze website usage data and customer feedback.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, such as tax reporting or responding to legal requests.
We only use your personal information for the purposes mentioned above, and we do not share, sell, or disclose your information to third parties, except as required for order fulfillment or legal purposes. Any third parties involved in the order process, such as payment gateways or shipping companies, are also required to keep your data secure and confidential.
How We Protect Your Information
At The Vastraa Store by Mahi, we take the security of your personal information seriously. We implement a variety of security measures to ensure that your data is protected both online and offline. These measures include:
- Secure Website: Our website uses SSL (Secure Sockets Layer) encryption to protect your information during transmission. This means that any data you enter on our site, including payment details, is encrypted and protected from unauthorized access.
- Payment Security: We work with trusted payment processors that follow industry standards to ensure secure transactions. We do not store your payment information on our servers once the transaction is complete.
- Limited Access: Only authorized employees who need access to your personal information to perform their duties are granted access. These employees are trained to handle your information with care and confidentiality.
- Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including complying with legal obligations, resolving disputes, and enforcing our agreements. After this period, your information is securely deleted.
Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights Regarding Your Information
As a customer of The Vastraa Store by Mahi, you have certain rights regarding your personal information. These rights include:
- Access: You have the right to access the personal information we hold about you. If you would like to review or update your information, you can do so by logging into your account on our website or by contacting us at vastraastudio@gmail.com.
- Correction: If any of the personal information we have is incorrect or outdated, you have the right to request a correction. Please contact our customer support team to update your information.
- Deletion: In certain circumstances, you may request the deletion of your personal information. While we will comply with such requests, please note that we may be required to retain certain information for legal or administrative purposes.
- Marketing Preferences: You have the right to opt out of receiving marketing communications from us at any time. You can unsubscribe from our emails by following the instructions in the email or by contacting us directly.
- Data Portability: If you would like to receive a copy of your personal data in a portable format, we will provide it to you upon request.
To exercise any of these rights, please contact us via email at vastraastudio@gmail.com or call us at +91 91233 51807.
Third-Party Services
We may use third-party services for certain functions, such as payment processing, shipping, and marketing. These third parties have access to the personal information needed to perform their services but are not permitted to use it for any other purpose. We ensure that all third parties we work with follow strict privacy standards to protect your data.
Additionally, our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any updates to the policy will be posted on this page, and the date of the last revision will be indicated at the top of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.
Contact Information
If you have any questions, concerns, or feedback about our Privacy Policy or how we handle your personal information, please do not hesitate to contact us. We are here to assist you and ensure that your privacy is protected.
- Email: vastraastudio@gmail.com
- Phone: +91 91233 51807
- Physical Address:
48A, Ground Floor Park Street (Suruchi Saree Building),
Opposite- Poddar Point, Kolkata, West Bengal, 700016
Thank you for trusting The Vastraa Store by Mahi with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.