At The Vastraa Store by Mahi, customer satisfaction is our priority. While we do not offer a refund policy, we are committed to providing a smooth and hassle-free exchange experience for our valued customers. We understand that sometimes you may need to exchange a product due to size, color, or style preferences, and we have crafted our exchange policy keeping your convenience in mind.
Exchange Policy
We offer an exchange policy that allows you to return a product within 10 days of delivery. If you are unsatisfied with your purchase or if the product doesn’t meet your expectations, you can exchange it for another product from our collection. The exchanged item must be of equal or higher value, and any price difference should be covered by the customer. Please ensure that the product you wish to exchange is unused, unworn, unwashed, and in its original condition with all tags and packaging intact.
To initiate an exchange, you can contact our customer support team via email at vastraastudio@gmail.com or call us at +91 91233 51807. Our team will assist you through the process and provide all necessary instructions to make the exchange process seamless. You may be required to ship the product back to us at your own cost, and once we receive the item and verify its condition, we will process your exchange. Please note that shipping charges, if applicable, are non-refundable, and any additional shipping fees for the exchange will be borne by the customer.
Conditions for Exchange
We only accept exchanges for products that are in their original, unworn condition. The product must be returned within 10 days from the date of delivery to be eligible for an exchange. Products that have been used, damaged, washed, or altered in any way will not be accepted for exchange. Any product that is returned without its original tags and packaging will also not qualify for exchange.
Certain items, such as undergarments, accessories, or sale items, may be exempt from our exchange policy due to hygiene reasons or specific sale conditions. In such cases, the item will be clearly marked as non-exchangeable at the time of purchase, and we request our customers to make their selections carefully.
No Refund Policy
At The Vastraa Store by Mahi, we do not provide refunds for any products. Once a product is purchased, it cannot be returned for a refund. We have implemented this policy to ensure that we can continue providing high-quality, premium clothing without any disruption to our operations. We encourage our customers to thoroughly review their choices before making a purchase. Our team is always available to assist you in making the right decision by providing detailed product descriptions, size charts, and personalized assistance via phone or email.
In case of any product defects or damages that are our responsibility, we will ensure a replacement or exchange for the affected item, but refunds will not be issued under any circumstances.
How to Return for an Exchange
To initiate an exchange, please follow these steps:
- Contact Us: Email us at vastraastudio@gmail.com or call us at +91 91233 51807 to inform us about your intention to exchange a product. Provide your order details, including the order number, and explain the reason for the exchange.
- Return Shipping: You will be responsible for shipping the product back to us. Please ensure that the item is securely packed in its original packaging to prevent any damage during transit. The shipping cost for the return is the responsibility of the customer.
- Inspection and Verification: Once we receive the returned product, our quality control team will inspect the item to ensure that it meets our exchange criteria. If the product is found to be in its original condition, we will proceed with the exchange process.
- Exchange Process: Upon successful inspection, we will notify you of the approval of your exchange. You will be able to choose a replacement product from our collection, and any price difference will need to be settled at this stage.
- New Shipping: The exchanged product will be shipped to you within the standard delivery time. Please note that any additional shipping costs for sending the exchanged product will be borne by the customer.
Contact Information
If you have any questions or need assistance with the exchange process, please do not hesitate to contact us. Our dedicated customer service team is always here to help you with any concerns or inquiries.
- Email: vastraastudio@gmail.com
- Phone: +91 91233 51807
- Physical Address:
48A, Ground Floor Park Street (Suruchi Saree Building),
Opposite- Poddar Point, Kolkata, West Bengal, 700016
We recommend keeping all communication records for reference during the exchange process to avoid any misunderstandings. Additionally, please retain your order confirmation and any shipping receipts until the exchange is complete.
Exceptions
While we strive to accommodate every exchange request, some exceptions apply to our policy. Products that are part of special promotions, discounts, or marked as “final sale” may not be eligible for an exchange. We encourage customers to thoroughly review product details, sizes, and descriptions before making purchases to avoid disappointment.
Damaged or Defective Products
In rare cases where a product may arrive damaged or defective due to a manufacturing issue, we will gladly offer an exchange for the same item or a similar product of your choice. If you receive a damaged or defective product, please notify us within 48 hours of receiving the order. Contact us via email at vastraastudio@gmail.com or call us at +91 91233 51807, and our team will guide you through the steps to resolve the issue. You may be asked to provide photographs of the damaged product for verification purposes.
Once the defect is confirmed, we will arrange for the return shipping and process the exchange at no additional cost to you. However, no refunds will be provided for damaged or defective products, and our policy strictly follows the exchange-only guideline.
Why No Refund Policy?
Our decision to implement a no-refund policy is driven by our commitment to maintaining a high standard of product quality and a streamlined shopping experience. By focusing on an exchange-only policy, we can reduce unnecessary costs, minimize operational disruptions, and continue offering premium products at competitive prices. This also allows us to focus on building long-term relationships with our customers based on trust and satisfaction.
We encourage you to shop with confidence at The Vastraa Store by Mahi, knowing that while we may not offer refunds, our exchange process is designed to ensure that you find the perfect product that meets your expectations.
Conclusion
At The Vastraa Store by Mahi, we are committed to providing you with premium women’s clothing that meets the highest standards of quality and style. While we do not offer refunds, our exchange policy is designed to make sure you are happy with your purchase. With our clear and straightforward guidelines, we aim to provide a hassle-free exchange process that puts customer satisfaction first. Thank you for choosing The Vastraa Store by Mahi, and we look forward to serving you with our best collection of reliable, high-quality clothing.
For any questions, please feel free to reach out to us at vastraastudio@gmail.com or +91 91233 51807.